Robinson Digital Solutions
TERMS OF SERVICE
Effective Date: December 18, 2025
Last Updated: December 18, 2025
NOTE: This Terms of Service is a separate document from our Privacy Policy. These are distinct and standalone documents with separate content.
1. AGREEMENT TO TERMS
By accessing, visiting, or using Robinson Digital Solutions' website, software platform, AI agents, voice systems, SMS communications, and related services (collectively, "Service" or "Services"), you agree to be bound by these Terms of Service ("Terms").
If you do not agree to these Terms, do not use the Service.
These Terms apply to all users, including but not limited to customers, visitors, and individuals who receive communications from our AI systems on behalf of our clients.
2. DEFINITIONS
"Company," "we," "us," "our" = Robinson Digital Solutions
"User," "you," "your" = Any person or entity accessing our Services
"Client" = A business that subscribes to our platform and automation services
"End User" = A person who receives communications (calls, SMS, emails) from a Client's AI systems powered by our Service
"AI Agent" = Automated conversational voice or text systems that interact on behalf of Clients
"Platform" = Our software, website, API, and related technology infrastructure
"Content" = Text, data, recordings, transcripts, and information processed through our Service
3. SERVICE DESCRIPTION
Robinson Digital Solutions provides:
✓ Conversation AI Systems - Automated chat, email, and voice response systems
✓ Voice AI Agents - Automated calling systems for outbound and inbound calls
✓ Workflow Automations - Lead scoring, routing, and follow-up automation
✓ Multi-Channel Communication - Unified inbox for SMS, email, chat, and voice
✓ Lead Nurturing Sequences - Automated email and SMS sequences
✓ CRM Integration - Data syncing and workflow management
✓ Analytics & Reporting - Performance tracking and dashboards
Our Services are cloud-based software delivered on a subscription basis.
4. ACCOUNT & REGISTRATION
4.1 Creating an Account
To use our Services, you must:
Create an account with accurate, current information
Be at least 18 years old (or the age of majority in your jurisdiction)
Not be a person or entity restricted under U.S. sanctions or export controls
Provide valid billing information
4.2 Account Security
You are responsible for:
Maintaining the confidentiality of your login credentials
Preventing unauthorized access to your account
Immediately notifying us of any unauthorized access
All activities that occur under your account
We are not liable for unauthorized access due to your failure to protect credentials.
4.3 Account Termination
You may request account termination at any time by contacting [email protected]. Upon termination:
Your access to the Service stops immediately
We retain data as required by law or our retention policies
You remain liable for any outstanding charges
5. USER RESPONSIBILITIES & PROHIBITED CONDUCT
5.1 You Agree Not To:
❌ Illegal Activity
Violate any local, state, or federal law
Engage in fraud, phishing, or deceptive practices
Facilitate illegal gambling, drugs, weapons, or exploitation
❌ Harmful Content
Use AI agents to harass, threaten, or abuse any person
Send defamatory, obscene, or hateful content
Impersonate others or misrepresent your identity
Create deepfakes or misleading audio/video content
❌ Violations of Rights
Violate anyone's privacy or intellectual property
Spam or send unsolicited communications
Send communications to people who have not consented
Violate Do Not Call registries or similar regulations
❌ System Abuse
Attempt to gain unauthorized access to our systems
Reverse engineer or attempt to extract our code
Overwhelm our systems with requests (DDoS attacks)
Interfere with the Service's normal operation
Attempt to bypass security measures
❌ Data Violations
Upload personal data without proper consent
Use the Service to process credit card information (except through approved payment processors)
Violate GDPR, CCPA, or other data protection laws
Disclose others' sensitive information without consent
5.2 TCPA & Communication Law Compliance
By using our Voice and SMS Services, you certify that you:
✓ Have obtained express written consent from all recipients before contacting them
✓ Will honor Do Not Call (DNC) preferences and opt-out requests
✓ Understand the TCPA Telephone Consumer Protection Act requirements
✓ Will not use automation to call emergency services, hospitals, or cell phones except as permitted by law
✓ Will not use our systems for debt collection, harassment, or fraud
✓ Will include your business name and contact information in all messages
✓ Will disclose that communications are automated when required
Violations may result in:
Account suspension or termination
Liability for FCC and TCPA fines
Legal action by affected parties
You are solely responsible for compliance with TCPA, FCC regulations, and state/federal communication laws.
6. PRICING, BILLING & PAYMENT
6.1 Subscription Plans
Our Services are offered on a monthly subscription basis. Pricing varies based on:
Selected features and automation systems
Number of contacts/users
Volume of communications
Integration complexity
6.2 Billing
Billing Cycle:
Charges are billed monthly on your subscription start date
Billing occurs automatically via your payment method
Invoices are sent to your email address on file
Payment Methods:
Credit card, debit card, or ACH transfer
All payments must be in USD
Payment processing is handled by third-party providers
6.3 Price Changes
We may change pricing with 30 days' notice. Changes apply to your next billing cycle. If you disagree with price changes, you may cancel your subscription before the change takes effect.
6.4 Non-Refundable Charges
All subscription fees are non-refundable. We do not offer refunds for:
Unused service during a billing period
Downgrading to a lower tier mid-cycle
Service cancellation
Exception: If we discontinue your Service without cause, we will refund the prorated portion of your current month.
6.5 Past Due Accounts
If payment is not received:
After 5 days: Account flagged and warning issued
After 15 days: Service may be suspended
After 30 days: Account may be terminated
We may pursue collection for outstanding balances
Late fees may apply per your plan agreement.
7. INTELLECTUAL PROPERTY RIGHTS
7.1 Company IP
All content, software, code, design, functionality, and documentation related to our Service are owned by Robinson Digital Solutions or our licensors. This includes:
The Platform itself
AI algorithms and automation logic
Logos, trademarks, and branding
Documentation and training materials
Reports and analytics templates
You receive a limited, non-exclusive license to use these materials for your business purposes only.
7.2 Your Content
You retain ownership of any data, customer information, or content you upload to our Service. However, you grant us:
The right to process, store, and analyze your content
The right to use aggregated/anonymized data for product improvement
The right to back up your data for security purposes
7.3 Restrictions
You may not:
Copy, modify, or create derivative works of the Service
Reverse engineer or attempt to extract our source code
Remove copyright or proprietary notices
Use the Service to develop competing products
Sell, transfer, or assign your license
8. SERVICE MODIFICATIONS & AVAILABILITY
8.1 Right to Modify
We may modify or discontinue features at any time. We will provide 30 days' notice of material changes that negatively impact your use.
8.2 Uptime & Service Availability
We aim for 99.5% uptime (excluding scheduled maintenance). However:
We do not guarantee uninterrupted service
Scheduled maintenance may occur with notice
Emergency maintenance may occur without notice
We are not liable for downtime or service interruptions
8.3 Data Backup
While we maintain regular backups, you are responsible for maintaining your own backups of important data. We are not liable for data loss.
9. WARRANTIES & DISCLAIMERS
9.1 "AS-IS" Service
The Service is provided "AS-IS" and "AS-AVAILABLE." We make no warranties, express or implied, regarding:
Merchantability or fitness for a particular purpose
Accuracy, reliability, or completeness of the Service
Freedom from errors or viruses
Availability or uptime guarantees
9.2 AI Agent Disclaimer
Important: Our AI Agents are automated systems that:
Are not human representatives
Cannot provide legal, medical, or professional advice
May make errors or provide inaccurate information
Should not be relied upon for critical decisions
You are responsible for:
Verifying AI responses for accuracy
Overseeing AI interactions with your customers
Managing and correcting AI mistakes
Ensuring AI communications comply with all laws
10. LIMITATION OF LIABILITY
10.1 Maximum Liability
To the maximum extent permitted by law, Robinson Digital Solutions' total liability for any claims arising from these Terms or the Service shall not exceed the fees you paid in the 12 months preceding the claim (minimum $100).
10.2 Excluded Damages
We are not liable for any:
Indirect, incidental, or consequential damages
Loss of profits, revenue, or business
Loss of data or information
Damage to reputation or brand
Personal injury or property damage
Even if we have been advised of the possibility of such damages
10.3 Third-Party Claims
We are not liable for:
Claims by your customers or end users
TCPA violations or FCC fines
Actions taken by our AI agents on your behalf
Damage caused by your use of the Service
You are solely responsible for monitoring and correcting AI agent behavior.
11. SMS COMMUNICATION TERMS
11.1 SMS Service Enrollment
You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
By providing your mobile phone number and opting in to SMS communications, you are enrolling in Robinson Digital Solutions' automated SMS service. You understand and agree that:
You consent to receive SMS messages from Robinson Digital Solutions or our authorized clients' AI systems
Messages will be sent to the phone number you provide
Standard message and data rates may apply according to your carrier's pricing plan
Message frequency will vary based on service needs
11.2 SMS Opt-Out and Cancellation – REQUIRED COMPLIANCE
You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
If you experience any issues with unsubscribing, please contact us at:
📧 Email: [email protected]
📞 Phone: +1 647-915-7011
11.3 Message Content
SMS messages may include:
Appointment confirmations and reminders
Transactional notifications
Service-related communications
Updates related to your account or services
We will not use SMS for unsolicited marketing unless you have separately opted in for marketing communications.
11.4 No Responsibility for Carrier Delays
While we will make reasonable efforts to deliver SMS messages promptly, Robinson Digital Solutions is not responsible for:
Delays or failures in message delivery caused by your wireless carrier
Network issues or technical problems beyond our control
Messages blocked or filtered by your carrier or phone settings
Messages not received due to phone or service problems on your end
11.5 Message Storage and Privacy
SMS messages sent from Robinson Digital Solutions are confidential communications intended only for the recipient. We do not store copies of outgoing SMS messages for longer than 12 months. For more information on how we handle your data, please review our separate Privacy Policy document.
12. VOICE COMMUNICATION TERMS
12.1 Voice Call Consent
By providing your telephone number, you consent to receive automated voice calls from Robinson Digital Solutions and/or our authorized clients' AI systems. These calls may be:
Prerecorded or made by AI agents
Made for appointment scheduling, confirmations, and service-related communications
Made to the phone number you provided
12.2 Voice Call Opt-Out
You can decline voice calls by:
Pressing "1" or hanging up during the call
Texting "STOP" to any SMS message from us
Calling us at +1 647-915-7011
Emailing us at [email protected]
13. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Robinson Digital Solutions and its officers, directors, employees, and agents from and against all claims, liabilities, damages, losses, and expenses arising out of your violation of these Terms of Service or your use of the Services in violation of any applicable law, including but not limited to:
Your use of the Service
Your violation of these Terms
Your violation of any law or regulation
Claims by third parties (including your customers and end users)
Content you upload or communications you send
TCPA, FCC, or other regulatory violations
Unauthorized access to your account
Any misuse of our AI systems
14. DATA & PRIVACY
14.1 Separate Privacy Policy
Our Privacy Policy (available as a separate document on our website) governs how we collect and use data. By agreeing to these Terms, you also agree to our Privacy Policy. These are two distinct documents with separate content.
14.2 Data Security
You acknowledge that:
No system is 100% secure
Data may be intercepted or breached despite our efforts
We use industry-standard security but cannot guarantee protection
You use the Service at your own risk
14.3 Customer Data Responsibility
You are responsible for:
Obtaining consent before sending customer data to our Service
Complying with GDPR, CCPA, and other data laws
Ensuring your customers' data is accurate and legal to process
Informing customers that you use automated systems
15. THIRD-PARTY SERVICES & INTEGRATIONS
Our Service may integrate with third-party platforms (Stripe, Zapier, email providers, etc.). We are:
Not responsible for third-party service performance
Not liable for third-party data breaches
Not liable for third-party fee changes or service discontinuation
Not responsible for compliance with third-party terms
You are responsible for reviewing and complying with third-party terms.
16. TERMINATION
16.1 Termination by You
You may cancel your subscription at any time by:
Logging into your account and selecting "Cancel Subscription"
Emailing [email protected]
Your cancellation is effective at the end of your current billing period
16.2 Termination by Us
We may terminate your account immediately if you:
Violate these Terms
Violate TCPA, FCC, or other laws
Send spam or harassing communications
Attempt to access our systems without authorization
Cause harm to our Service or other users
Have unpaid charges beyond 30 days
16.3 Effect of Termination
Upon termination:
Your access to the Service stops immediately
Charges stop accruing (except outstanding balances)
Your data remains stored per our retention policy
Restrictions on your conduct remain in effect
17. DISPUTE RESOLUTION
17.1 Informal Resolution
Before initiating legal proceedings, you agree to:
Email us at [email protected] with details of your dispute
Allow 30 days for us to respond and attempt resolution
Negotiate in good faith to resolve the dispute
17.2 Binding Arbitration
Any disputes shall be resolved by binding arbitration, not in court, except:
Small claims court (up to $5,000)
Intellectual property disputes
Injunctive relief for account misuse
Arbitration Terms:
Arbitration occurs in the state where Robinson Digital Solutions is located
Each party bears its own arbitration costs
The arbitrator's decision is final and binding
Limited appeal rights apply
18. GOVERNING LAW
These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles. You consent to the exclusive jurisdiction of the courts in Ontario.
19. PROHIBITED JURISDICTIONS
Our Service is not available to persons in:
Countries subject to U.S. sanctions or embargoes
Individuals on the OFAC Specially Designated Nationals List
Persons who have violated U.S. export controls
Continued use confirms you are not in a prohibited jurisdiction.
20. GENERAL PROVISIONS
20.1 Entire Agreement
These Terms, together with our separate Privacy Policy document, constitute the entire agreement between you and Robinson Digital Solutions regarding the Service and supersede all prior agreements. These are two distinct and separate documents.
20.2 Modifications
We may modify these Terms at any time. Changes are effective when posted to the website. Your continued use of the Service constitutes acceptance.
20.3 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions remain in effect.
20.4 Waiver
Failure to enforce any provision does not constitute a waiver of that provision or any other provision.
20.5 Assignment
You may not assign these Terms or your rights under them. We may assign these Terms to our successors or affiliates. Any assignment without permission is void.
20.6 Survival
Provisions that by their nature should survive termination remain in effect, including:
Intellectual property rights
Indemnification
Limitation of liability
Dispute resolution
21. CONTACT INFORMATION
For questions about these Terms of Service, contact:
Robinson Digital Solutions
📧 Email: [email protected]
📞 Phone: +1 647-915-7011
📮 Mailing Address: 1394 Marshall Cres, Milton, ON
22. ACKNOWLEDGMENT
By clicking "I Agree" or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
Last Updated: December 18, 2025