Robinson Digital Solutions
PRIVACY POLICY
Effective Date: December 18, 2025
Last Updated: December 18, 2025
1. INTRODUCTION
Robinson Digital Solutions ("Company," "we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and communication systems, including automated voice calls and text message (SMS) communications.
Please read this Privacy Policy carefully. If you do not agree with our practices, please do not use our services.
2. INFORMATION WE COLLECT
2.1 Information You Provide Directly
Contact Information:
Name, email address, phone number
Company name and business information
Mailing address
Communication preferences
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service,is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Service Information:
Information about your business needs
Customer data you upload to our systems
Appointment scheduling details
Call and message content
Payment Information:
Billing address and payment method details
Transaction history
(Payment processing is handled by third-party providers and we do not store full credit card information)
2.2 Information Collected Automatically
Technical Data:
IP address and browser type
Device information and operating system
Pages visited and time spent on our website
Referral source
Communication Data:
Call recordings (with consent)
SMS message metadata (date, time, phone number)
Email opens and clicks
Chat and conversation transcripts
2.3 Cookies and Tracking
We use cookies and similar tracking technologies to:
Remember your preferences
Analyze website usage
Improve user experience
Track marketing effectiveness
You can control cookies through your browser settings.
3. A2P COMPLIANCE (SMS & VOICE COMMUNICATIONS)
3.1 SMS Messaging Consent
Express Written Consent: By providing your phone number and opting in to SMS communications, you explicitly consent to receive automated text messages from Robinson Digital Solutions and/or our clients' AI systems.
You understand and agree that:
Messages may be sent for appointment confirmations, reminders, and follow-ups
Standard SMS rates apply (check with your carrier)
Messages are sent through automated systems
Frequency varies based on business needs
3.2 Voice Call Consent
Express Written Consent: By providing your phone number, you consent to receive automated voice calls from Robinson Digital Solutions and/or our clients' AI systems for appointment scheduling, confirmations, and service-related communications.
You understand and agree that:
Calls may be made using artificial intelligence (AI) agents
Calls may be prerecorded or live
Calls are made to phone numbers you provide
Frequency varies based on business needs
3.3 Opt-Out Rights (TCPA Compliant)
SMS Opt-Out: You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
Voice Call Opt-Out: You can decline any voice call by pressing "1" or hanging up. You can also:
Call us at [YOUR PHONE NUMBER]
Email us at [YOUR EMAIL]
Reply to any text with "STOP" (this covers both SMS and voice calls)
Email Opt-Out: Click the "unsubscribe" link at the bottom of any promotional email, or contact us directly.
3.4 Do Not Call Registry
We honor the National Do Not Call (DNC) Registry. If your number is registered on the DNC list, we will not contact you except for:
Transactional messages (appointment confirmations, account updates)
Follow-ups to inquiries you initiated
Messages from existing business relationships
4. HOW WE USE YOUR INFORMATION
We use collected information for:
✓ Service Delivery
Providing AI-powered communication services
Scheduling appointments and confirmations
Troubleshooting and customer support
✓ Business Operations
Improving and optimizing our services
Analytics and performance measurement
Fraud prevention and security
✓ Marketing & Communications (with consent)
Sending promotional content about our services
Educational content and product updates
Survey invitations and feedback requests
✓ Compliance & Legal
Meeting legal and regulatory obligations (TCPA, GDPR, CCPA)
Enforcement of terms and conditions
Protecting our rights and property
✓ Client Service Delivery
Providing your data to clients' AI systems for their automated communications
Supporting business operations of our clients
5. DATA SHARING & DISCLOSURE
5.1 Important: Restrictions on Data Sharing for Marketing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5.2 Service Providers
We do not share your personal information with third parties for marketing or promotional purposes. We only work with essential service providers for legitimate business operations:
SMS/voice communication platforms (only for transactional messaging you requested)
Email service providers (only for transactional emails)
Cloud storage providers (for secure data storage)
Payment processors (for payment processing only)
Analytics providers (for website performance only)
These service providers are contractually obligated to use your information only as necessary to provide services to us and are not permitted to use or disclose your information for any other purpose.
5.3 Client Data Sharing
When you opt into a client's communication system, we will only provide the minimum data necessary for their automated communications you have requested. Your data will not be shared with the client for marketing purposes beyond the specific service you consented to.
5.4 Legal Requirements
We do not share your information with law enforcement or for regulatory purposes unless required by valid legal process, court order, or to protect public safety or prevent harm.
5.5 No Sale of Data
We do not sell your personal information to third parties. We do not rent or lease your data. We do not share your information for marketing purposes.
6. DATA RETENTION
Personal Information: Retained for the duration of our business relationship plus 2 years (or as required by law)
Communications Data (Calls/Messages): Retained for 12 months for quality assurance and compliance purposes
Marketing Data: Retained until you opt out
Payment Information: Retained as required for tax and accounting purposes (typically 7 years)
You may request deletion of your data subject to legal obligations.
7. DATA SECURITY
We implement industry-standard security measures to protect your data:
✓ Encryption: Data in transit uses SSL/TLS encryption
✓ Access Controls: Limited employee access to sensitive data
✓ Firewalls: Network protection against unauthorized access
✓ Secure Servers: Data stored on password-protected, secure servers
✓ Regular Audits: Periodic security assessments
However, no security system is 100% secure. We cannot guarantee absolute protection against all cyber threats.
8. YOUR PRIVACY RIGHTS
8.1 United States (CCPA, TCPA)
You have the right to:
Know what personal data is collected and used
Access your personal information
Delete your data (subject to legal exceptions)
Opt-out of marketing communications
Opt-out of automated calls/texts
8.2 European Union (GDPR)
If you are in the EU, you have the right to:
Access your personal data
Rectify inaccurate information
Erasure ("right to be forgotten")
Restrict processing of your data
Data portability (receive your data in a transferable format)
Object to processing
Lodge a complaint with your data protection authority
8.3 How to Exercise Your Rights
To exercise any of these rights, contact:
Email: [email protected]
Mailing Address: 1394 Marshall Cres, Milton, ON
Response Time: We will respond to valid requests within 30-45 days
9. CHILDREN'S PRIVACY
Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information immediately.
10. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We do not share your information with these sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.
11. INTERNATIONAL DATA TRANSFERS
If you are located outside the United States, your information may be transferred to, stored in, and processed in the United States. By using our services, you consent to such transfer.
For EU residents: We comply with GDPR requirements for international data transfers.
12. COOKIES POLICY
Types of Cookies We Use:
Essential Cookies: Required for website functionality
Analytics Cookies: Google Analytics to understand user behavior
Marketing Cookies: To track ad performance and retargeting
Preference Cookies: To remember your settings
Cookie Management: You can disable cookies through browser settings. However, some functionality may not work properly.
13. CALIFORNIA RESIDENT RIGHTS (CCPA)
If you are a California resident, you have the right to:
Know what personal data is collected
Know that we do not sell your data
Know that we do not share your data with third parties for marketing purposes
Access your personal data
Delete your data (with limited exceptions)
Opt-out of any data sharing (though we do not share for marketing purposes)
Not receive discriminatory treatment for exercising your rights
To exercise these rights, contact [email protected]
14. NEVADA RESIDENT RIGHTS
Nevada residents can opt out of the sale of covered information by contacting us at [email protected]. We do not sell your information.
15. CONTACT US
For questions about this Privacy Policy or our privacy practices:
Robinson Digital Solutions
📧 Email: [email protected]
📞 Phone: +1 647-915-7011
📮 Mailing Address: 1394 Marshall Cres, Milton, ON
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Changes will be effective when posted to our website with a new "Last Updated" date.
Your continued use of our services following the posting of revised Privacy Policy means you accept and agree to the changes.
17. DISCLAIMER
This Privacy Policy is provided for informational purposes. We strongly recommend having a qualified attorney review this document for your specific business needs and jurisdiction. Privacy laws vary by location and continue to evolve.
Last Updated: December 18, 2025